AI-driven platform for enterprise solutions

Support Engineer

RemoteRemote$150K - $200K3 - 5 years
As a critical member of the technical support team, you'll work closely with customers to resolve complex issues related to AI, security, and Devtools. Your expertise in Python, TypeScript, and PostgreSQL will help troubleshoot problems and improve the overall customer experience. With a strong focus on B2B and enterprise, you'll collaborate with internal teams to identify and prioritize bug fixes, feature enhancements, and process improvements. Your goal will be to deliver top-notch support, driving customer satisfaction and loyalty in a rapidly evolving industry.

What they're looking for

  • 3-5 years of experience in customer-facing technical support
  • Proficiency in Python, TypeScript, PostgreSQL, and Kubernetes
  • Experience with cloud infrastructure, including AWS and Terraform
  • Strong problem-solving skills and ability to work in a remote team environment

Tech stack

AWSK8sKubernetesPostgreSQLPythonSlackTerraformTypeScript

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This role is one we're recruiting for on behalf of a client company; the client's identity is kept confidential at this stage. A Fluency recruiter will follow up with details.

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