AI video technology firm enhancing media workflows

Product Operations Lead

San FranciscoOn-site$150K - $250K1 - 3 years
As a growth-stage company revolutionizing the video AI landscape, we're seeking a strategic operator to bridge the gap between our product and customer success teams. The Product Operations Lead will own the development and execution of processes that drive customer engagement and retention, working closely with cross-functional teams to identify and prioritize key initiatives. This role requires a unique blend of operational expertise, technical acumen, and customer-centric thinking. By joining our team, you'll play a critical role in shaping the future of video AI and its applications in the media industry.

What we're looking for

  • 1-3 years of experience in operations, strategy, or account management
  • Proven ability to analyze complex problems and develop scalable solutions
  • Excellent communication and project management skills, with experience working with technical teams
  • Strong understanding of the software development and AI industries, with a focus on customer success and retention
  • Must be based in the United States.

Apply for this role

This role is one we're recruiting for on behalf of a client company; the client's identity is kept confidential at this stage. A Fluency recruiter will follow up with details.