Last Updated: February 23, 2026
At Fluency Digital, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection and use when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal details you voluntarily provide, including:
- Name and contact information (email, phone number, address)
- Company information and job title
- Resume and professional background (for staffing services)
- Project requirements and business needs
- Communication preferences
AI Chat Assistant Data
When you use our AI chat assistant ("Mia"), the following applies:
- The text of your messages and recent conversation history is transmitted to our third-party AI provider (OpenAI) to generate responses
- We do not permanently store chat conversations on our servers
- Your IP address is temporarily processed for rate limiting purposes and is not retained beyond 60 seconds
- Do not share sensitive personal information, financial details, or confidential business information through the chat assistant
Automatically Collected Information
When visiting our website, certain information is automatically gathered:
- IP address and browser information
- Device and operating system details
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide Services: Deliver digital strategy, AI deployment, analytics, and staffing services
- Communication: Respond to inquiries, send updates, and provide customer support
- Improvement: Enhance our website, services, and user experience
- Marketing: Send relevant content, newsletters, and service updates (with consent)
- Legal Compliance: Meet legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- AI Service Providers: When you use our chat assistant, your messages are sent to OpenAI for AI-powered response generation
- Service Providers: Trusted third-party vendors who assist in our operations
- Client Matching: For staffing services, with your explicit consent
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request information about personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes stated in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to protect your data during such transfers.
9. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will communicate material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
fluencydigital.io/contact
